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satisfied.cropped3-revised 5-4-16

Customer Feedback

We are always interested in hearing how well we did, if you have feedback for us we would love to hear it. Please click here to take our customer survey!

Your (tech) is amazing; his attention to detail and knowledge is outstanding. My wife and I both thought your (sales manager and tech) are your A-Team! They left no stone unturned. Please tell (CEO) those two are the best….If I had an A/C company, I would hire them both with no reservation.

(Sales Manager) is a class act. We liked his can-do attitude and his attention to detail. We put our trust in Rome Aire for the most expensive and important appliance in our home. Like most construction projects, we face headwinds; it’s the people who…are able to navigate thru (those) that result in a great customer experience and give value for your money. (Sales manager) is that great leader who values his company and most important, his customer. His EI is off the charts! It’s people like him that do the little things that make a big difference.

–05/25/2017

—J.M., Delray Beach

(Your technician) went above and beyond–very happy!
–04/21/2017

—Lois W., Boca Raton

(Your techncian) was thorough, professional and an asset to your company.
–04/11/2017

—C. E.,, Boca Raton

(Technician) was very courteous, clean, professional and informative, to say the least.
–04/10/2017

—Alan G.,, Boynton Beach

I’m personally extremely satisfied with all aspects of this project and am proud to recommend Rome Aire.
— 3/13/17

— L.D., Boca Raton

Thank you to the office staff for prompt response to my non-emergency overnight message, and to (technician) on the service performed at my home. (Technician) was very knowledgeable and thorough.
— 3/1/17

— Robert J., Boca Raton

Excellent service –all the way. Thank you.
— 2/23/17

— Beatrice W., Boca Raton

We have been looking for a good company (for gas pool heater) and we’ve heard you guys are the best!…(After service call/repair) You guys are amazing! (Tech) is incredible! Can’t thank you enough.
— 1/23/17

— David T., Boca Raton

It’s nice doing business with “family.” Trusting you…(for) 31 years….As an owner of a family business…You were not the least expensive quote, yet my wife and I had to…do what we felt was the best decision and this is why we chose Rome Aire…Your staff is a direct reflection of your values; honesty, putting your name on everything you do with price and fairness, friendly, promptness, courtesy, respect…. The RomeAire staff is amazingly nice…A round of applause to everyone at the company…Thank you. Respect, joy for a job well done.
–12/14/16

—Todd & Sarah O., Delray Beach

Courteous and professional service by everyone I met or spoke to. You were recommended to me by a friend and I would definitely recommend you to anyone I know who might need the services you provide.
–11/27/16

—Salvatore T., Boynton Beach

Excellent Service =)
–October 21, 2016

—Mayra M. Miami

(RAS techs) did a great job. Everything here is neat and COOL. Thank you so much. We are very happy we selected Rome again. Can’t emhasize enough how well the guys did!
–10/19/16

—Tom S., Boca Raton

Excellent service. We’ve been Rome (Aire) customers for over 18 years. Excellent service, professional and great customer service.
–10/18/16

—L.B., Boca Raton

Thanks again for the good service and the support you guys provide to us.
–9/14/16

—Dan T., Boca Raton

Enclosed is payment for the air conditioning system installed by (tech)… Many thanks for your prompt attention…Sending you new business!
–6/26/16

—Carol F., Delray Beach

(Tech) Just a note to tell you of the efficient job (tech) did in rectifying my problem. (Tech) was terrific.
–6/16/16

—Martin B., Boca Raton

(Tech) was very courteous. Great Job! Very pleased.
–5/26/16

—I.K., Boca Raton

(Tech) is one of your best!! More than satisfied.
–5/12/16

—Sharon E., Boca Raton

Excellent service, as always! (Tech) was very nice and professional.
–5/10/16

—C.M., Boca Raton

Overall impression of our service? More than satisfied.
–5/9/16

—Bill K., Boca Raton

Thanks for your help today!
–5/6/16

—Melanie S., Boca Raton

–5/5/16

—D.V., Boynton Beach

A pleasure doing business with you!
Would you recommend Rome Air Services to your friends and family? Yes, 100%.
–3/21/16

—John D., Boca Raton

Thank you for great work, technicians and efficient maintenance!
–3/16/16

—Bev A., West Palm Beach

(Our national company) deals with a lot of vendors and I have to tell you that Rome Aire (the company that replaced our A/C) did such a great job. They came in and went over everything, introduced themselves to me and every day they were courteous and even helpful to my customers. They did a great job cleaning up as they were working and made this a great experience!!!! I know we strive to give great customer service but it’s definitely nice to receive it.
–3/11/16

—Christina, Casselberry, FL

…I would never use anyone else. Your service (whether emergency or not) is terrific. I really appreciate it!!
–3/10/16

—Robyne S., Boca Raton

We asked Rome Aire to inspect the two air conditioning systems and pool heat pump before submitting a contract on a home we wanted to purchase. The technician was on-time, efficient and gave us a comprehensive report on equipment condition, recommendations for repair/replacement, and an estimate to help us make an informed decision. Highly recommend—very pleased.
–3/7/16

—Michael B., Parkland

Technician was very nice and knowledgeable. I will be using Rome Aire from now on; very happy with your service.
–2/8/16

—James S., Boca Raton

Excellent–Thank you for great work, (super) technicians and efficient maintenance!
–2/3/2016

—Bev A., West Palm Beach

(Technician) explained everything thoroughly and was just wonderful.
–12/18/15

—Charlotte S., Boca Raton

I wanted to let you know what a great job (A/C technician) did. He is such a knowledgeable and respectful tech. Such a great company–starting with scheduling my service call with your customer service rep. She was very nice and professional. I will be recommending your company to my friends and family. I’m so glad (another RAS customer) gave me your company information. Thank you again for everything.
–11/19/2015

—B.W., Boca Raton

I am so impressed with your technician you sent out to service our (Pool) Heaters. He was so kind and informative.
–10/30/15

—Melissa K., Boynton Beach

You definitely have built a company to be proud of, from the office staff to the field techs!! I would recommend you to anyone.
–8/28/15

—Steve D.

We arrived home from summer vacation to find our A/C cooling but our garage floor was flooded. I was going back to work fulltime and our new nanny was starting the next morning—three kids, new nanny, new schedule and a flooded garage–what a mess! At 8 pm on a Sunday, we called three A/C companies for emergency service. One company told us their first available “emergency” appointment was Monday afternoon at 3! The second quoted nearly $200 just to come out, informed us that there also would be labor charges in addition to the repair (they would later call us back to announce they had no available appointments). Rome Aire returned our call, quoted their rates, took the information they needed and called us back within 15 minutes to confirm the tech would be at our home within the hour. The malfunctioning overflow switch was replaced, the drain line was cleared, we were all tucked into bed by 10:45 and Monday morning was smooth sailing! Thanks, Rome Aire—You saved my day!
–8/17/2015

—Lauren R., Parkland

Thank you for the last (PM) cleaning and all you have done all these years…I put condo on the real estate market after 29 years… The new owners ..should stay with your company as (you are) very dependable and accommodating. Thank you.
–5/11/2015

—Carol, Pompano Beach

I called to thank you. I’ve been using (Rome Aire) for several years. The office staff is so good at what they do—absolutely. I was having trouble over the weekend with the A/C on a second property. I used the general contractor on-site, everything turned out okay. This morning (office staffer) took time to call to make sure everything was all right and to see if there was anything we still needed. You care about your customers–Phenomenal service…outstanding team!
–5/11/2015

—Peter L., Boca Raton

We used (RAS tech) for our pool heater and was so impressed, we had
him out to work on our A/C today. We will now be using (Rome Aire) exclusively
for our A/C. Very happy with (tech)—he’s a real jewel!
–4/22/2015

—Michael O., Boynton Beach

Thank you. Excellent crew!!
-4/9/2015

–Nancy T., Boca Raton

Thank you for taking care of all the referrals to my family and friends.
-2/1/2015

–Marie P., Deerfield Beach

Very good, prompt service. My neighbor recommended you and now I will do the same.
-11/20/2014

–Paul S., Boca Raton

Thank you so much. Your service was excellent. From the lady answering the phone for the 24/7 emergency line to the service man that came to the house.
-8/20/2014

–Carol P., Boca Raton

I love Rome Aire–You have always provided outstanding service! Thank you.
-8/6/2014

–S.C., Boynton Beach

Five Stars! Your technician was courteous and professional. My overall impression of service was great! Thank you!
-7/9/2014

–Diane T., Lake Worth

(RAS Tech) is an exceptional young man. I’ve been using your service for many years- you installed our A/C equipment; just had to call and tell you (Tech) is a great service technician.
-2/27/2014

–N.S., Boca Raton

Your technician was excellent!
-2/5/2014

–Jeffrey S., Delray Beach

“A”, Very Good! Very Happy!
-2/4/2014

–Vincent D., Deerfield Beach

(Your technician) is a very nice guy and he did a great job! We were very happy with him and his partner.
-10/5/2013

–M. K., Lake Worth

We are closing our store at the end of this month. Thank you for your good service all these years.
-10/14/2013

–C.S., Boca Raton

I had a system installed and as always, your service was first-rate. I’ve been using Rome Aire since I moved into this house eight years ago and wouldn’t think of using anyone else. You guys are the best!
-8/28/2013

–Gail R., Boynton Beach

Thank you for your great service at our home and office throughout the years!
-8/12/2013

–Mrs. Chris M., Boca Raton

… We had used Rome Aire before and were pleased with the honesty… On this service they were exceptionally prompt… They came out that same day, quickly diagnosed our problem and gave us options… We chose to have a new unit installed… Everything cost exactly what they said it would. The work was done incredibly quickly, cleanly, professionally and with no disruption to others that were home at the time. I will be using them again…
-6/27/2013

–Lorri B., Lantana

As always, the technician was professional, prompt and effective. I’ve used these guys for years in both light commercial and residential settings… Never been disappointed!
-6/26/2013

–Edward H., Wellington

As always, you have wonderful employees and service. I recommend you to everyone.
-3/14/2013

–Eileen W., Boca Raton

(Technician) was great and solved the problem in 5 minutes. We then discussed an A/C preventive maintenance program, which i signed up for. Excellent service. Thanks.
-3/3/2013

–Brian T., Ft. Lauderdale

This is the first time I’ve used your service. You were recommended by our pool company. Your customer service manager was friendly and very helpful. Your technician “was here before we knew it.” He is very professional, informative and efficient! Thank you.

–Ron P., Lake Worth

Wonderful service. Will make sure to recommend you. Thanks.

–Mariela, Boca Raton

The experience of having a new air conditioner installed was very educational and pleasant. The installers were proficient, professional and very pleasant to talk with.

–Elizabeth K., Delray Beach

Yours is the name I always give for air conditioning repairs or replacement. …I want you to know the impact that one honest transaction (1985) can have. We will continue to use your company and recommend it.

–Nancy O., Boca Raton

Technician did a thorough and professional A/C service and repair. Have recommended RAS in the past and will continue to! Job well done!

–Glenn S., Boca Raton

Very nice technician. Answered all our questions. Totally professional.

— Grace P., Deerfield Beach

..This is the second time I’ve used Rome Aire. On both occasions I have been very impressed by the service. Your technicians have been honest and explained any issues they have come across. I’m very happy!!

–Sarah M., Coconut Creek

Your techician was exceptional—courteous, knowledgeable, thorough. Took time to answer questions. We have already referred your company to family members.

–Carol D., Boca Raton

We are long-time customers. We love your company and the fact that you are always ready to assist and accommodate us. (Technician) was truly exceptional…commend him for his work, knowledge and professionalism.

–Rosa H., Boca Raton

(Technician) is a super individual. He performed service, explained what he had to do…Through the 30 years we’ve been with Rome Aire, we have received satisfactory service.

–Marilyn M., Boca Raton

Very diligent installers paid attention to details and neatness. Explained new A/C system, were patient to check all operations, were on-time and took no breaks. I already recommended RAS to a neighbor…

–Walter S., Boca Raton

I can’t thank you enough for the wonderful service that you provided and the technicians that were so helpful and reassuring.

–Scott D., Delray Beach

Rome Aire has always been there for us.  We are always pleased with the service. (Technician) has…always provided us with top-notch service. Thank you.

–F.Z., Boca Raton

We have been with you for 12 years and are more than satisfied with your timely service.

–Fuschia A., Boca Raton

Wonderful service. Will make sure to recommend you. Thanks.

–Mariela, Boca Raton

The experience of having a new air conditioner installed was ery educational and pleasant. The installers were proficient, professional and very pleasant to talk with.

–Elizabeth K., Delray Beach

Yours is the name I always give for air conditioning repairs or replacement. …I want you to know the impact that one honest transaction (1985) can have. We will continue to use your company and recommend it.

–Nancy O., Boca Raton

Technician did a thorough and professional A/C service and repair. Have recommended RAS in the past and will continue to! Job well done!

–Glenn S., Boca Raton

Very nice technician. Answered all our questions. Totally professional.

— Grace P., Deerfield Beach

..This is the second time I’ve used Rome Aire. On both occasions I have been very impressed by the service. Your technicians have been honest and explained any issues they have come across. I’m very happy!!

–Sarah M., Coconut Creek

Your techician was exceptional—courteous, knowledgeable, thorough. Took time to answer questions. We have already referred your company to family members.

–Carol D., Boca Raton

We are long-time customers. We love your company and the fact that you are always ready to assist and accommodate us. (Technician) was truly exceptional…commend him for his work, knowledge and professionalism.

–Rosa H., Boca Raton

(Technician) is a super individual. He performed service, explained what he had to do…Through the 30 years we’ve been with Rome Aire, we have received satisfactory service.

–Marilyn M., Boca Raton

Very diligent installers paid attention to details and neatness. Explained new A/C system, were patient to check all operations, were on-time and took no breaks. I already recommended RAS to a neighbor…

–Walter S., Boca Raton

I can’t thank you enough for the wonderful service that you provided and the technicians that were so helpful and reassuring.

–Scott D., Delray Beach

Rome Aire has always been there for us.  We are always pleased with the service. (Technician) has…always provided us with top-notch service. Thank you.

–F.Z., Boca Raton

We have been with you for 12 years and are more than satisfied with your timely service.

–Fuschia A., Boca Raton