Meet the Rome Aire Team
Rome Santos, President and Master A/C & Pool Technician
Rome Aire Services founder, Rome Santos, has more than 40 years of experience in the HVAC and pool heating industry and holds a Class A License with the State of Florida. Rome and his wife have built the company that bears his name from a start-up effort in their living room to an ever-expanding business with a sterling reputation among manufacturers, distributors and customers located coast to coast in S. Florida, as well as several national accounts.
Dora Santos, Chief Financial Officer, Office Manager and Marketing Director
As the glue that holds the family-owned business together, co-founder and wife Dora Santos leads the office staff, including dispatch/customer service, financial accounting, marketing/advertising and Information Technology group. Dora provides the vision for innovative use of leading-edge technologies to improve field and office productivity to keep Rome Aire at the forefront in providing excellent service to S. Florida customers.
Brian Jennings, A/C Service Advisor
It could be said that air conditioning is in his blood. Service Advisor Brian Jennings, a third generation A/C specialist, follows in the footsteps of both grandfathers and father—all well-known Palm Beach Co. HVAC contractors. Holding a Class A License with the State of Florida and more than 20 years of experience in service and installation, Brian puts his expertise to work assisting customers and serving as technical advisor to our team of A/C technicians.
Jennifer Joyce, Customer Service and Dispatch Manager
No one does customer service as well as Jennifer Joyce! Long-time employee and a customer favorite, Jennifer is the key to RAS’ successful customer relations. Jen leads the friendly and efficient customer service and dispatch teams, coordinates technicians’ schedules and manages the day to day details of the busy front office. An avid reader with a variety of interests, Jen is constantly searching for new ways to enhance service to her customers.
Alan Fraikin, A/C and Pool Heater Service Advisor
The newest member of the supervisory team, Alan Fraikin brings technical expertise with 25 years of experience in the industry and has already proven to be a valuable asset to Rome Aire customers, technicians and staff. A long-time resident of Boca Raton, Alan is a graduate of New England Institute of Technology and the Technical Career Institute.